Higher Certificate In Business Management – Retail

Overview

The curriculum for this programme is designed to give you equip you with the competencies needed to function successfully in a retail organisation, and to lay the foundations needed to progress into general retail management.

Who is it for?

This qualification is designed to help you become an entry-level retail professional who understands how retail organisations function and who has the relevant skills, knowledge and self-awareness to work across various functional areas in the retail sector.

Certificates are awarded on the following basis:

• Certificate of completion: Cumulative average of 80% in online tests
• Certificate of participation: Cumulative average of 50%-79% for online tests
• Certificate of attendance: Cumulative average of less than 50% for online tests

Entry requirements

• Matric exemption or equivalent, with maths literacy and English
• Basic computer skills

Credits

• 120, exiting at NQF Level 5

Learning outcomes

• Demonstrate an understanding of the business environment and basic economic systems.
• Apply effective people management principles in order to lead, manage, motivate and improve the performance of individuals and teams.
• Know the core functions and principles of sound financial management in the retail sector.
• Explain the principles of marketing and the importance of the retail marketing mix.
• Communicate all elements and principles of the retail value chain that enhance business performance accurately.
• Gather information from various sources in order to understand and apply the principles of customer service management.

Compulsory modules

• People Management
• Customer Service Management
• Fundamentals of Business Management
• Retail Management
• Retail Marketing
• Fundamentals of Financial Management

Electives

xxx