Higher Certificate In Business Management – Retail

This programme is an NQF level 5 qualification that will equip you to apply basic management principles in the retail environment.


The curriculum for this programme is designed to give you equip you with the competencies needed to function successfully in a retail organisation, and to lay the foundations needed to progress into general retail management.

Who is it for?

This qualification is designed to help you become an entry-level retail professional who understands how retail organisations function and who has the relevant skills, knowledge and self-awareness to work across various functional areas in the retail sector.

Certificates are awarded on the following basis:

  • Certificate of completion: Cumulative average of 80% in online tests
  • Certificate of participation: Cumulative average of 50%-79% for online tests
  • Certificate of attendance: Cumulative average of less than 50% for online tests

Entry requirements

  • Matric exemption or equivalent, with maths literacy and English
  • Basic computer skills


  • 120, exiting at NQF Level 5

Learning outcomes

  • Demonstrate an understanding of the business environment and basic economic systems.
  • Apply effective people management principles in order to lead, manage, motivate and improve the performance of individuals and teams.
  • Know the core functions and principles of sound financial management in the retail sector.
  • Explain the principles of marketing and the importance of the retail marketing mix.
  • Communicate all elements and principles of the retail value chain that enhance business performance accurately.
  • Gather information from various sources in order to understand and apply the principles of customer service management.

Compulsory modules

  • People Management
  • Customer Service Management
  • Fundamentals of Business Management
  • Retail Management
  • Retail Marketing
  • Fundamentals of Financial Management





Participants will engage with the course through online sessions with an instructor leading the class twice-weekly

What you will get 

  • 60 hours of online instruction
  • Class recordings you can replay for the duration of the course
  • Study guides accompanying each online session
  • Practical tasks and digital assessments
  • Anytime access online for the duration of the course

Course timetable

Please confirm course timetable before enrolling for a course


One year

Course Curriculum

Curriculum is empty